Terms & Conditions

experience.tennis is a tennis hospitality platform that operates in two capacities:

1.1 Affiliate referrals. For certain packages listed on the Site, experience.tennis acts as a content publisher and refers visitors to third-party hospitality providers via tracked affiliate links. In these cases, you purchase directly from the third-party provider under their own terms and conditions. experience.tennis does not take payment and is not responsible for the delivery, quality, or performance of those packages.

1.2 Agent bookings. For certain packages listed on the Site, experience.tennis acts as a booking agent. In these cases, we take payment from you directly, process your booking with the hospitality provider on your behalf, and issue your confirmation. The hospitality service itself is provided by the third-party provider. We act as agent; we are not the end provider of the hospitality experience.

Each package listing on the Site will make clear which model applies. If you are uncertain, contact us at bookings@experience.tennis before purchasing.

By using the Site and making a purchase, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract
• The information you provide is accurate and complete
• You are purchasing for personal, family, or client entertainment purposes and not for commercial resale

This section applies only to agent-model bookings where experience.tennis takes payment directly.

3.1 Booking process. A booking is confirmed when we send you a written booking confirmation by email. No booking is confirmed until you receive this confirmation. Availability is not guaranteed until confirmation is issued.

3.2 Payment. Full payment is required at the time of booking unless a payment plan is expressly stated in the package listing. We accept major credit and debit cards processed through Stripe or Razorpay. We do not store payment card details.

3.3 Currency. Prices are displayed in the currency stated on the package listing. Your card issuer may apply conversion fees. We are not responsible for foreign exchange costs.

3.4 Pricing accuracy. In the event of a pricing error, we will notify you before processing payment and give you the option to proceed at the correct price or cancel without charge.

3.5 Agent status. When acting as agent, we contract with the hospitality provider on your behalf. The underlying hospitality contract is between you and the provider. We will use reasonable efforts to assist you in resolving disputes with providers where the booking was made through us.

4.1 Delivery method.All tickets and hospitality passes are delivered digitally unless otherwise stated, via email, the provider's official mobile application, or a QR code.

4.2 Delivery timing.Tickets are typically delivered between two weeks and 48 hours before the relevant event date, subject to the provider's release schedule.

4.3 Delivery requirements.Certain tickets require you to download the provider's official event app and register an account before tickets can be transferred. You are responsible for completing any registration steps required by the provider.

4.4 Failed delivery. If you have not received your tickets within the timeframe advised, please contact us immediately at bookings@experience.tennis.

4.5 Digital ticket security. You are responsible for the security of your tickets once delivered. We accept no responsibility for tickets that are invalidated due to sharing or loss after delivery.

Our full refund policy is set out in our standalone Refund Policy, which forms part of these Terms and Conditions.

The key point to understand before booking: all agent-model bookings are non-refundable once confirmed, except in the specific circumstances described in the Refund Policy. Please read it carefully before purchasing.

Full details of our affiliate relationships are set out in our standalone Affiliate Disclosure. In summary: some links on the Site are affiliate links and we may earn a commission if you purchase through them at no additional cost to you. Affiliate relationships do not influence our editorial content.

All content on the Site including tournament guides, blog posts, photographs, logos, and software is owned by or licensed to Sports Hospitality Group Inc. and is protected by applicable intellectual property laws.

You may not reproduce, republish, distribute, or commercially exploit any content from the Site without our prior written consent. You may share links to our content for personal, non-commercial purposes.

Tournament names, logos, and trademarks referenced on the Site belong to their respective owners. Their mention does not imply endorsement or any commercial relationship.

You agree not to use the Site:

• For any unlawful purpose or in breach of any applicable law or regulation
• To purchase tickets for commercial resale or touting
• To transmit unsolicited commercial communications
• To attempt to gain unauthorised access to any part of the Site or its systems
• To introduce malware, viruses, or other harmful code
• In any manner that could damage, disable, or impair the Site

The Site and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no representations or warranties of any kind, express or implied. Tournament dates, venues, and formats are subject to change by the relevant organising bodies without notice.

To the fullest extent permitted by applicable law, Sports Hospitality Group Inc., its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or any booking made through it.

Our total liability to you in connection with any booking made through the agent model shall not exceed the amount you paid to us for that booking.

Nothing in these Terms limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

These Terms are governed by the laws of the State of Delaware, United States. Any dispute shall first be referred to informal resolution by contacting us at bookings@experience.tennis. If a dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

We reserve the right to update these Terms at any time. Changes will take effect when posted on the Site with a revised "last updated" date. For bookings made before any change, the Terms in force at the time of booking apply.

• Booking enquiries: bookings@experience.tennis
• General enquiries: hi@experience.tennis
• Legal notices: legal@experience.tennis