Refund Policy

All bookings confirmed by experience.tennis are non-refundable except in the specific circumstances set out in this policy. A booking is confirmed when you receive a written booking confirmation email from us.

If you change your mind within 48 hours of receiving your booking confirmation, you may request a cancellation and full refund by contacting us at bookings@experience.tennis. This cooling-off period applies only if:

• Your request is received within 48 hours of the booking confirmation email timestamp, and
• The event date is more than 30 days away at the time of your cancellation request

Cooling-off cancellations are not available for bookings made within 30 days of the event date, regardless of when the booking was made.

If an event is cancelled in its entirety by the organiser and is not rescheduled, we will:

• Notify you as soon as we are informed by the provider
• Use reasonable efforts to obtain a full refund from the provider on your behalf
• Pass any refund received in full to you within 14 days of receiving it from the provider

The amount and timing of any refund is determined by the provider's own cancellation policy, which we do not control. We will not be liable for any refund that a provider fails or refuses to make.

If an event is postponed or rescheduled to a new date:

• Your booking will be transferred to the rescheduled date where the provider permits this
• If you cannot attend the rescheduled date, we will use reasonable efforts to obtain a refund from the provider on your behalf
• We cannot guarantee a refund in cases of postponement as provider policies vary

We do not offer partial refunds for individual components of a hospitality package. If you attend an event but are unable to use part of your package (for example, a dining component), no partial refund will be issued.

We will not be liable for cancellations or refund failures caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, extreme weather, or natural disasters
• Pandemic, epidemic, or public health emergency
• Government-imposed travel restrictions or venue closures
• Acts of terrorism or civil unrest

To request a refund in any circumstance, contact us at bookings@experience.tennis.

Please include your booking reference number, the name used for the booking, and the reason for your request. We will acknowledge your request within 2 business days and respond with a decision within 5 business days.

Approved refunds will be returned to the original payment method used at the time of booking within 14 days of approval.

This refund policy does not apply to purchases made through affiliate links on our Site. For those purchases, the refund policy of the third-party provider applies. We recommend reviewing the provider's terms before purchasing. For Keith Prowse bookings, their terms state that all sales are final and non-refundable.

We strongly recommend that you purchase travel and event cancellation insurance at or before the time of booking. Insurance can cover you for cancellation due to illness, injury, or other personal circumstances that fall outside the scope of this policy. We do not offer or arrange insurance ourselves.

If you are a consumer located in the European Union, please note that contracts for the provision of services related to leisure activities on a specific date or period are generally exempt from the standard 14-day right of withdrawal under EU consumer law. Our cooling-off period as described in Section 2 is offered as a goodwill measure over and above any statutory obligation.

For all refund enquiries: bookings@experience.tennis

Sports Hospitality Group Inc.